Privacy Policy

1. Introduction

Zero Max Service Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://zeromaxservice.com/, submit a free estimate request, or otherwise interact with us.

This policy applies to all visitors and customers who use our website or services. By using our website or providing your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use our website.

• Personal information you submit through our forms: your name, email address, phone number, and any project details or messages you include.
• Information about your project, such as the service type you're interested in (epoxy flake, metallic epoxy, polished concrete, etc.).
• Automatically collected technical data, including your IP address, browser type, device type, pages visited, and approximate location.
• Communications you send us by phone, text message, email, or through our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, answer questions, and provide quotes for flooring services.
• To schedule appointments, consultations, and project work.
• To send you appointment reminders, project updates, and follow-up messages about your service.
• To provide customer support and ensure your satisfaction with our work.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

4. SMS Text Message Communications & Consent (A2P Compliance)

By providing your phone number to Zero Max Service Inc., including through our estimate form, you expressly consent to receive automated and non-automated SMS text messages from us at the number you provided. These messages may include appointment reminders, scheduling confirmations, project updates, follow-ups about your estimate request, and related service communications.

Message frequency varies based on your interactions and project status. Standard message and data rates may apply from your mobile carrier. You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you may receive a final confirmation message. For help, reply HELP to any message or call us at the number listed on this page.

• Consent is not a condition of purchasing any goods or services.
• You may withdraw consent at any time by texting STOP, contacting us by phone, or emailing us through our website.
• We will never sell your mobile number or share it with third parties for marketing purposes.
• We comply with the TCPA (Telephone Consumer Protection Act) and all applicable carrier guidelines for A2P (Application-to-Person) messaging.

5. Automated Follow-Up Communications

When you submit a form or request a free estimate, Zero Max Service Inc. may use automated systems to follow up with you. These automated follow-ups may include text messages, emails, or phone calls designed to confirm your request, schedule your project, answer your questions, and keep you informed throughout the process.

You consent to receive these automated follow-up communications at the phone number and email address you provide. You can opt out at any time by following the unsubscribe instructions in any email, texting STOP to any SMS message, or contacting us directly.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who help us operate our business, process forms, and deliver communications (such as our CRM and messaging platforms), under confidentiality agreements.
• To comply with legal obligations, court orders, or to protect our rights, property, or safety.
• With your explicit consent or at your direction.
• In connection with a merger, acquisition, or sale of our business assets, subject to continued protection of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing and promotional communications at any time.
• Withdraw consent to SMS and automated communications at any time.

10. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Zero Max Service Inc.
• 5791 Sandstone Way, Jacksonville, FL 32258
• Phone: (904) 304-4442
• Website: https://zeromaxservice.com/